Terms & Conditions

Terms & Conditions

TERMS AND CONDITIONS OF THE ONLINE STORE

venroza.com

At www.venroza.com, consumer rights are our top priority. Consumers cannot waive their rights under the Consumer Rights Act. Any agreement terms less favorable to consumers than those stipulated by the Consumer Rights Act are invalid, and the Act's provisions will apply instead. These Regulations are designed to protect consumer rights granted by mandatory laws, and any ambiguities should be resolved in favor of the consumer. In case of any conflicts between these Regulations and the law, the law will prevail.

GENERAL PROVISIONS

1.1. The online store at www.venroza.com is operated by English Language School Martyna Smorczewska, headquartered at Modrzewiowa 11, 89-650 Czersk, Poland, registered in the National Court Register by the Estele Clinic Of Beauty Agnieszka, NIP 5552126606, REGON: 387532777, email: [email protected].

1.2. These Regulations apply to both consumers and entrepreneurs using the Online Store (except for point 9, which is exclusively for entrepreneurs).

1.3. The Service Provider is the data controller for personal data processed per these Regulations. Personal data is processed according to the privacy policy on the Online Store's website. Providing personal data is voluntary. Individuals whose data is processed have the right to access, update, and correct their data.

1.4. Definitions:

BUSINESS DAY – any day from Monday to Friday, excluding public holidays.

REGISTRATION FORM – a form available in the Online Store for creating an Account.

ORDER FORM – an interactive form in the Online Store for placing Orders, including adding Products to the basket and specifying Sales Agreement terms, delivery, and payment methods.

CLIENT – (1) a person with full legal capacity, or with limited legal capacity where applicable; (2) a legal entity; or (3) an organizational unit with legal capacity, intending to enter into a Sales Agreement with the Seller.

CIVIL CODE – the Civil Code Act of April 23, 1964 (Journal of Laws of 1964 No. 16, item 93, as amended).

ACCOUNT – an Electronic Service, designated by login and password, where the Service Recipient's data and Order information are stored.

NEWSLETTER – an Electronic Service where the Service Provider sends periodic content about Products, news, and promotions via email.

PRODUCT – a movable item available in the Online Store, subject to a Sales Agreement between the Client and the Seller.

REGULATIONS – these terms and conditions of the Online Store.

ONLINE STORE – the online store of the Service Provider at www.venroza.com.

SELLER; SERVICE PROVIDER – English Language School Martyna Smorczewska, with its office at Modrzewiowa 11, 89-650 Czersk, NIP 5552126606, REGON: 387532777, email: [email protected].

SALES AGREEMENT – a sales contract for a Product between the Client and the Seller via the Online Store.

ELECTRONIC SERVICE – a service provided electronically by the Service Provider via the Online Store.

SERVICE RECIPIENT – (1) a person with full legal capacity, or with limited legal capacity where applicable; (2) a legal entity; or (3) an organizational unit with legal capacity, using or intending to use the Electronic Service.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The Online Store offers the following Electronic Services: Account, Order Form, and Newsletter.

Account – To create an Account, complete the Registration Form and click the "Continue" button. Required information includes name/company name, address, email, phone number, and password. Non-consumers must also provide company name and NIP.

The Account is free and indefinite. Service Recipients can delete their Account anytime without reason by emailing [email protected] or writing to Modrzewiowa 11, 89-650 Czersk.

Order Form – Using the Order Form begins when a Client adds the first Product to the basket. The Order is placed after completing the Order Form and clicking "Confirm purchase." Clients can modify their data until the Order is confirmed. Required information includes name/company name, address, email, phone number, and Order details (Products, quantities, delivery, and payment).

The Order Form is free and one-time, ending when the Order is placed or abandoned.

Newsletter – Subscribe to the Newsletter by providing an email in the "Newsletter" tab and clicking "Subscribe." You can also subscribe when creating an Account.

The Newsletter is free and indefinite. Service Recipients can unsubscribe anytime by emailing [email protected] or writing to Modrzewiowa 11, 89-650 Czersk.

2.2. Technical requirements for cooperation with the Service Provider's IT system: (1) a computer, laptop, or other multimedia device with Internet access; (2) email access; (3) an updated web browser (Mozilla Firefox 17.0+, Internet Explorer 10.0+, Opera 12.0+, Google Chrome 23.0+, Safari 5.0+, Microsoft Edge 25.10586.0.0+); (4) enabled Cookies and Javascript in the web browser.

2.3. The Service Recipient must use the Online Store lawfully and respectfully, ensuring the accuracy of provided data. Providing unlawful content is prohibited.

2.4. Complaint handling procedure:

Complaints related to Electronic Services and other Online Store operations (excluding Product complaints, detailed in point 6) can be submitted:

In writing to: Modrzewiowa 11, 89-650 Czersk;

Via email: [email protected];

Include in the complaint: (1) information about the issue, including the type and date of the problem; (2) the Service Recipient's request; and (3) contact details. This helps expedite the complaint process. The mentioned details are recommendations and do not affect the complaint's validity without them.

The Service Provider will respond within 14 calendar days of receiving the complaint.

3. TERMS OF SALES AGREEMENT

3.1. A Sales Agreement is concluded when a Client places an Order using the Order Form as per point 2.1.2.

3.2. Product prices in the Online Store are in Polish zlotys and include taxes. The total price, including taxes, delivery costs, and other charges, is shown during the Order process.

3.3. Sales Agreement procedure:

After placing an Order, the Seller confirms receipt and acceptance via email, concluding the Sales Agreement.

3.4. The Sales Agreement content is preserved, secured, and provided by: (1) making these Regulations available on the Online Store's website; and (2) sending an email to the Client. The Agreement content is also recorded in the Seller's IT system.

4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

4.1. Payment methods:

Bank transfer to the Seller's account.

Electronic payments and card payments via Przelewy24.pl and PayPal.com.

4.2. Payment term:

The Customer must pay within 14 calendar days from the Sales Agreement conclusion.

5. PRICE, METHODS, AND TERMS OF DELIVERY AND PRODUCT RECEIPT

5.1. Product delivery is available within Poland.

5.2. Delivery is paid unless the Sales Agreement states otherwise. Delivery prices are shown during the Order process.

5.3. Delivery methods:

Postal shipment, courier shipment, pallet shipment.

5.4. Delivery time is up to 10 Business Days unless stated otherwise. For Products with different delivery times, the longest period applies. The delivery period starts from the day the payment is credited to the Seller's account.

6. WARRANTIES AND COMPLAINTS

6.1. The Seller's liability for Product defects (warranty) is determined by applicable laws, especially the Civil Code.

6.2. The Seller must deliver defect-free Products. Details on liability and Customer rights are in the complaints section on the Online Store's website.

6.3. Complaints can be filed:

In writing to: Modrzewiowa 11, 89-650 Czersk;

Via email: [email protected];

6.4. Complaint details:

Include: (1) information about the defect and its occurrence date; (2) the Customer's request; and (3) contact details. This facilitates complaint processing. These are recommendations and do not affect the complaint's validity without them.

6.5. The Seller will respond within 14 calendar days. No response within this period means the complaint is accepted.

6.6. If using warranty rights, the Customer must deliver the defective Product to the Seller at the Seller's expense. If delivery is excessively difficult, the Customer must make the Product available at its location.

7. OUT-OF-COURT COMPLAINT RESOLUTION

7.1. Information on out-of-court complaint resolution for consumers is available on district (municipal) consumer advocate websites, social organizations for consumer protection, Provincial Inspectorates of Trade Inspection, and the Office of Competition and Consumer Protection.

7.2. Consumers have the following out-of-court complaint resolution options:

Apply to a permanent consumer arbitration court for dispute resolution (Article 37, Trade Inspection Act).

Apply to the provincial inspector of Trade Inspection for mediation (Article 36, Trade Inspection Act).

Get free assistance from district (municipal) consumer advocates or social organizations like the Consumer Federation or Polish Consumer Association. Advice is available at [email protected] and the helpline 800 889 866.

7.3. The EU online dispute resolution platform (ODR platform) is available at http://ec.europa.eu/consumers/odr.

8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

8.1. Consumers can withdraw from a distance contract within 14 calendar days without reason, except for the costs specified in point 8.8. A withdrawal statement sent before the deadline is sufficient.

8.2. A sample withdrawal form is in Annex No. 2 to the Consumer Rights Act and on the Online Store's website.

8.3. Withdrawal period:

For Product delivery agreements – from the date of Product receipt.

For other agreements – from the date of agreement conclusion.

8.4. Withdrawal effects:

The contract is considered not concluded. The Seller will refund all payments within 14 calendar days, using the same payment method unless otherwise agreed. The Seller may withhold the refund until the Product is returned or proof of return is provided.

8.5. The consumer must return the Product within 14 calendar days of withdrawal.

8.6. The consumer is liable for diminished Product value resulting from handling beyond necessary to establish the nature, characteristics, and functioning of the Product.

8.7. Possible costs associated with withdrawal:

Additional delivery costs if the consumer chose a more expensive delivery method.

Direct return costs.

For service agreements, payment for services provided until withdrawal.

8.8. Exceptions to the right of withdrawal:

Services fully performed with consumer consent before withdrawal.

Products dependent on market fluctuations.

Non-prefabricated Products tailored to consumer specifications.

Perishable Products or those with short shelf lives.

Sealed Products unsealed after delivery due to health protection or hygiene reasons.

Products inseparably mixed with other items after delivery.

Alcoholic beverages with agreed delivery times exceeding 30 days.

Urgent repairs or maintenance requested by the consumer.

Sealed audio or visual recordings or computer programs unsealed after delivery.

Newspapers, periodicals, or magazines, except for subscriptions.

Public auction agreements.

Service agreements for accommodation, goods transport, car rental, catering, and leisure, entertainment, sports, or cultural events with specific dates.

Digital content not on a tangible medium with consumer consent before withdrawal.

9. PROVISIONS REGARDING ENTREPRENEURS

9.1. This section applies exclusively to Clients and Service Recipients who are not consumers.

9.2. The Seller can withdraw from a Sales Agreement with a non-consumer Client within 14 calendar days without reason.

9.3. The Seller can limit payment methods for non-consumer Clients, including requiring full or partial prepayment.

9.4. Upon Product release to the carrier, the risk of accidental loss or damage passes to the non-consumer Client. The Seller is not liable for carrier-related issues.

9.5. Non-consumer Clients must inspect shipments upon receipt. Any issues should be reported to the carrier.

9.6. The Seller's liability under warranty for non-consumer Clients is excluded (Article 558 § 1 of the Civil Code).

9.7. The Service Provider can terminate Electronic Services agreements with non-consumer Clients immediately without reason.

9.8. The Service Provider/Seller's liability to non-consumer Clients is limited to the amount paid and delivery costs, not exceeding 1,000 Polish zlotys. The Service Provider/Seller is only liable for foreseeable damages and not for lost profits.

9.9. Disputes with non-consumer Clients will be resolved by the court competent for the Seller's seat.

10. FINAL PROVISIONS

10.1. Agreements through the Online Store are made in Polish.

10.2. Amendment of Regulations:

The Service Provider may amend the Regulations for valid reasons, such as legal changes or payment and delivery method changes. Changes apply to ongoing agreements if legally permissible, and Clients are informed of changes. If changes result in new or higher fees, consumers may withdraw from the agreement. Non-continuous agreements are unaffected by changes to the Regulations.

10.3. Matters not covered by these Regulations are governed by Polish law, especially the Civil Code and the Act on the provision of electronic services. Consumer rights and other applicable laws apply to agreements concluded before and after specific dates.